About the Role

We are looking for a dynamic Presales Consultant with strong NOC (Network Operations Centre) expertise who can bridge the gap between technical solutions and business needs. The candidate will work closely with sales, partners, and customers to design, present, and demonstrate NOC and IT operations solutions.

Key Responsibilities

Presales & Solutioning

• Engage with customers and partners to understand NOC, IT infrastructure, and monitoring requirements
• Design end-to-end NOC architectures including monitoring, alerting, and incident management
• Map customer requirements to solutions across network, server, endpoint, and application monitoring

Technical Engagement

• Deliver product demos, presentations, and technical workshops to customers (including CXO-level discussions)
• Conduct POCs (Proof of Concepts) and pilot deployments
• Create solution architecture diagrams, BOMs, and technical proposals

NOC Expertise

• Define and implement NOC frameworks (L1, L2, L3 workflows)
• Work with tools related to:
  • Network monitoring (SNMP, NetFlow, etc.)
  • Log management / SIEM
  • ITSM / ticketing systems
• Design 24×7 monitoring strategies and escalation matrices

RFP/RFI & Documentation

• Respond to RFPs, RFIs, and RFQs with structured technical inputs
• Develop solution documentation, datasheets, and use cases
• Collaborate with product teams to align offerings with market needs

Partner & Sales Enablement

• Train channel partners on NOC solutions and offerings
• Support the sales team in customer meetings, deal closures, and technical negotiations

Required Skills & Expertise

Technical Skills

• Strong understanding of:
  • Network protocols (TCP/IP, DNS, DHCP)
  • Network devices (routers, switches, firewalls)
  • Monitoring tools (e.g., Zabbix, SolarWinds, PRTG, Nagios)
• Knowledge of:
  • SIEM / SOC concepts (preferred)
  • ITIL framework & ITSM tools
• Basic understanding of:
  • Cloud monitoring (AWS/Azure)
  • Cybersecurity fundamentals

Presales Skills

• Excellent presentation and communication skills
• Experience in solution design and customer-facing roles
• Ability to translate technical concepts into business value

Preferred Qualifications

• Certifications such as:
  • CCNA / CCNP
  • ITIL Foundation
• Experience working with system integrators, OEMs, or MSPs

Soft Skills

• Strong problem-solving and analytical thinking
• Ability to work in a fast-paced, target-driven environment
• Excellent stakeholder management and collaboration skills

What We Offer

• Opportunity to work on cutting-edge NOC & cybersecurity solutions
• Exposure to enterprise customers and large-scale deployments