IT Asset Management : Asset Register, Maintenance, Management, Job/Resource Management, Inventory Control, Helps Strategic Decisions about your assets, Helps deciding when to hold/dispose off assets, Asset data audit, tracking, Tracking of all hardware and software assets within a single database, Details on discovered software applications including software category and threat level. ITSM Help to address the service request/changes effectively, Will help to curb the cost due to unplanned way of handling IT service, Makes the implementation of IT service person independent, Makes the implementation of IT services more secured due to proper maker checker concept incorporated.
CoreIT- Helpdesk : Technical support services are available to our clients through our Helpdesk support services. We help our clients in troubleshooting problems using our enterprise ticketing system over email, by phone or on-site. Using Remote monitoring and management (RMM) technical support service tool we take control of your desktops remotely to help you serve better.
ITSM : ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, Service Desk- Core IT Helpdesk, Problem Management, Incident Management , Change Management System (ITIL 4 Compliant), Release & Deployment Management, Knowledge Database, Asset Management
Trap Management & Reporting System : Trap Management is a product that will trap all the historic reports and display SNMP Traps on NEC Server and it will alert whenever there is any discrepancies of records or events.
Maintained historical trap reports
Display current SNMP traps on NEC server
Forward the trap from NEC server to destination
PMON Report (Performance Report)