AssetGrid® – ITSM

SecureIT Information Technology Service Management (ITSM) is an ITIL v4–compliant service management platform designed to standardize, automate, and optimize IT service delivery across enterprise environments.

The platform enables organizations to streamline IT operations, improve service quality, and enhance end-user experience through structured processes, centralized visibility, and built-in automation. SecureIT ITSM supports the complete IT service lifecycle, enabling organizations to move from reactive support models to efficient, service-driven operations.

Designed for government, BFSI, healthcare, manufacturing, and large enterprises, SecureIT ITSM integrates seamlessly with IT and business systems to deliver reliable, compliant, and scalable IT services.

Features & Benefits

1Service Desk, Request & Incident Management: Unified service desk managing incidents and requests with structured workflows, priority-based handling, SLA tracking, automated notifications, escalations, and self-service portal-driven fulfillment.

2Problem, Knowledge & Continuous Improvement: Drives long-term stability through root cause analysis, known-error tracking, historical trends, and a centralized knowledge base improving resolution speed, reuse, and first-contact success.

3Change, Release & Governance Control: Enables controlled change and release lifecycle with approvals, risk and impact assessment, structured deployment planning, and full auditability ensuring stable, compliant IT operations.

4CMDB, Asset Visibility & Service Impact Mapping: Provides centralized CMDB with asset tracking, configuration relationships, and dependency mapping to improve service visibility, impact analysis, and infrastructure governance.

5Automation, Orchestration & Service Performance Insights: Combines rule-based workflow automation, self-healing capabilities, real-time dashboards, SLA monitoring, and actionable reporting to optimize efficiency, reduce manual effort, and enhance service performance.

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