We’re Hiring: Technical Support Engineer

Location: India
Experience: Fresher / Experienced
Department: Technical Support / IT
Company: Velox

Velox is looking for passionate and customer-focused Technical Support Engineers to join our growing team. If you enjoy solving technical problems, working with customers, and learning new technologies, we’d love to hear from you!

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🛠️ Key Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution

• Research, diagnose, troubleshoot, and resolve software and hardware issues

• Ask targeted questions to quickly identify the root cause of problems

• Guide customers through step-by-step solutions via phone and email

• Escalate unresolved issues to internal teams (e.g., developers, network team)

• Maintain accurate logs and documentation of all issues

• Prioritize and manage multiple open tickets efficiently

• Prepare timely reports and document technical knowledge

• Maintain positive and professional relationships with clients

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Senior Support Engineer

Requirements:

• Communicate and resolve customer issues via phone, email, and in-person meetings

• Strong knowledge of SQL/MySQL or similar databases

• Experience with Windows, Linux, or Mac OS

• Ability to install, configure, and deploy applications

• Network troubleshooting experience

• Attend client meetings to analyze and diagnose software issues

• Track system issues and ensure resolution within agreed timelines

• Strong understanding of customer challenges and product solutions

• Excellent verbal and written communication skills

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🎓 Preferred Qualifications

• Proven experience as a Technical Support Engineer, Help Desk Technician, or similar role

• Hands-on experience with Windows/Linux environments

• Certifications in Microsoft, Linux, Cisco, or related technologies (a plus)

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📩 How to Apply

Interested candidates can share their updated resume at:

📧 career@velox.co.in
📝 Subject Line: Application for Technical Support Engineer