SecureIT® - ITSM (IT Service Management System)

Automate & Transform your business with SecureIT – IT Service Management Tool (ITILV4 compliant). Enhance the end-user experience by adding intuitive self-help and personalized services. Improve IT support and operations with our elective environment for team working and clear performance reporting. Our ITSM solution provides strong ITIL framework alignment and sophisticated integration capabilities with other IT and business systems.

Our ITSM Tool Aims to streamline IT services as per the needs of the enterprise & focus on delivering satisfactory service to the end-user. In combination with this our ITIL sets of defined policies, processes, and methods for delivering IT products and services.

Our ITIL Tool not only focuses on IT Enabled services but also on Non-IT based operations. All our solutions are ITILV4 compliant.

Also, our solution has inbuilt automation with Self- Heal and Self-Help Module which improves and supports customer-centric IT services. Information Technology Service Management (ITSM) covers the IT lifecycle of the whole IT Infrastructure.

Our tool gives you an insight into the whole IT Security & Management and the flexibility to automate the tool with even Non-IT related workloads. SecureIT ITSM tool delivers services that increase user productivity, and achieve new insights by consolidating to the most innovative ITSM solution.

Features and Benefits

1Minimize Risk & Impact due to IT mismanagement

2Improve Technician Productivity

3Contextual view of Service Desk for IT Team

4Analyze IT trends and automate workflows

5Reduce recurring issues

6Reliable Service Desk Operation

7Meets Service Level Agreements & IT Compliance

8Provides users with mobile access to services

9Customize services and processes to the needs of your organization

10Avoid solution churn

11A truly flexible solution

12Eases Audit Process

Additional Features

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Request Management
  • Asset Management
  • Service Catalogues
  • Switch Monitoring
  • Knowledge Management
  • Configuration Management
  • Database Management

Take a look at how our robust product suite sets us apart from the competition

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